The map: where everyone is, and what is wrong.
At the top, one line says how many trucks need attention and why: late, no signal, or stopped unusually long. The list of trucks is sorted by severity, next to the map on a wide screen and below it on a phone.
What the map tells you
- "Stopped unusually long" means long for that address: the app looks at how long it usually takes there. With fewer than five earlier visits it says nothing about what is usual, only how long the truck has been there.
- You can search by name, registration, customer and reference. Click a truck to see where it came from and where it is going.
- At the bottom is a row of drivers. Tap one and the map moves to that truck. With Follow, the map moves along while the truck drives.
- Under Tools you point at a place and see the nearest trucks, as the crow flies. That is also where you look back to an earlier moment today.
Handled
Once you have picked up an alert, called the driver or informed the customer, click Handled. The alert leaves the strip at the top for an hour, for your colleagues too, so nobody calls the same driver again. If the problem is still there after that hour, the alert comes back.
Looking back and arrival alerts
When you look back, a border with the time appears around the map and the pins lose their colour. With one point per quarter hour you cannot tell whether someone was driving or standing still, and a map of the past must not look like the map of now.
If you want an alert as soon as a driver arrives at one of your own addresses, switch it on per address under Locations. It is off by default.
See who needs attention, not just where everyone is.
Try Trajenda for fourteen days with your own trucks.