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Trajenda Terms of Service

Last updated: 4 October 2026 · Version: 1.2

This is a translation. The Dutch version at trajenda.com/voorwaarden is the binding text for Dutch customers.

These terms apply between Trajenda v.o.f., Gasthuisstraat 27, 5931 NT Tegelen, Netherlands, Chamber of Commerce (KvK) 42185785, branch number 000066918065, VAT ID NL870091487B01 ("Trajenda", "we") and the transport company that creates an account ("customer", "you").

1. What we provide

Trajenda is supplied to business customers only: parties acting in the course of a profession or business. We do not contract with consumers. A sole trader or owner-operator with their own truck counts as a business customer.

Trajenda is software-as-a-service for trip planning and communication between planners and drivers. You receive a right to use it for as long as the subscription runs. You are not buying software or a copy of it.

We keep developing. Features may be added or changed. If we remove a feature you demonstrably rely on, we will tell you at least 30 days in advance.

2. Trial

14 days free, no payment details up front. Full functionality, no limit on trips or users.

At the end of the trial:

  • Your data stays. We delete nothing when a trial expires.
  • Without a subscription you can still read and export for 30 days, but not create new trips. You never lose an administration because you decided late.
  • After those 30 days the account is closed and the retention periods in the privacy policy apply.

From 3 days before the trial ends, you will see a notice about it as soon as you sign in to your billing screen. We do not send a separate message about this.

3. Price

€39 per truck per month, excluding VAT.

  • You set the number of trucks you pay for yourself, when you take out the subscription. We suggest a number based on the trucks you drove in the last 30 days, but that is only a suggestion: the number does not adjust automatically to usage after that. If a truck does not run for a month, you still pay for it until you have the number changed.
  • Annual subscription: two months free (you pay for 10 months to get 12), invoiced in advance. The annual subscription renews automatically for another year unless you cancel before the renewal date.
  • Monthly subscription: also invoiced in advance, cancellable monthly.

We announce price changes at least 60 days in advance. If you disagree, you may cancel as of the effective date.

Payment within 14 days. On late payment we may suspend access after a written reminder and a further 14 days. Even then your data continues to exist and you can export it: we never hold an administration hostage.

4. Cancelling and taking your data

Monthly: cancellable monthly. Annual: at the end of the term.

You can export at any time yourself: as an administrator, everything in one JSON file, and trips (one row per stop), hours and customer statements separately as CSV. If you cancel, you can still sign in for 30 days to export. We charge nothing for an export and retain nothing in order to tie you in.

5. Your responsibilities

  • You are the controller for your drivers' and your customers' data. We are the processor; see the data processing agreement.
  • You inform your drivers that you use Trajenda and what happens to their data. If you have a works council, consent for location tracking is usually required. We build the consent mechanism into the software; the employment-law side is yours.
  • You keep credentials confidential and report misuse.
  • You do not use Trajenda for unlawful purposes.

6. Availability

We aim for 99.5% availability per month, excluding announced maintenance. This is a best-efforts commitment; there is no SLA with penalties unless separately agreed.

Maintenance is announced at least 48 hours in advance and scheduled outside office hours where possible.

Important about the driver app: without signal, only the status button keeps working. If a driver taps the status button in a dead zone, Trajenda keeps the time of that tap, up to 12 hours back, and sends it once a connection returns. Proof of delivery, chat and damage photos only work with signal. We cannot guarantee that a phone, an operating system or a mobile network behaves as intended.

7. Liability

Our liability per event is limited to the amount you paid in the 12 months before the event, capped at €10,000. We are not liable for consequential loss, lost profit or missed contracts.

This limitation does not apply in cases of intent or wilful recklessness.

What Trajenda expressly is not: a substitute for your legal obligations on driving and rest times, tachograph, ADR or customs. Reports in Trajenda are an aid, not evidence of compliance.

8. Intellectual property

The software is and remains ours. Your data remains yours. We do not use your data to provide services to others, and we do not use it to train models.

9. Changes to these terms

We announce substantive changes 30 days in advance. If you disagree, you may cancel as of the effective date.

10. Governing law

Dutch law. Disputes are submitted to the competent court in Limburg, unless mandatory law provides otherwise.

Questions: contact@trajenda.com