Stuck?
The things most questions are about, with the cause.
The most common ones
- The driver does not see the trip: check that the trip is assigned to that driver and that the date is right. Drivers only see their own trips.
- No notification arrives: notifications have to be switched on once on the phone, at first use. Under Company details you see which devices are registered.
- An invoice cannot be changed: then it is final. That is not a fault; create a credit note.
- Sending is refused: there is no email address for the customer, or your company's reply-to address is missing under Company details.
Still stuck?
Email contact@trajenda.com with the trip number. With a trip number a question is answered in five minutes; without one it takes a day.
If it is not a fault but something that could be better, use Tell us in the app menu. It records which screen you had open, and you get the answer on that same screen.
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