The customer portal.
Your customers, and the carriers you subcontract to, can log in and follow along. Open a customer or carrier, enter an email address under Portal access and click Grant access. A link appears; pass it on however you like. With that link the contact person logs in without a password.
What a customer sees
Their own shipments with the times as the driver recorded them on the spot, the proofs of delivery and attachments, and the invoices you have sent, with what is open and what is paid. If the truck also drives for others, the customer only sees their own stops.
Not visible: drafts, final invoices not yet sent, trip prices, driver names, positions and other customers. The portal is in the document language you set for the customer.
What a carrier sees
The trips you subcontracted to that carrier, with addresses, instructions, contact persons and cargo, and their own agreed price, not what you charge your customer. The carrier can upload the consignment note there as a photo or PDF. A carrier's portal is in Dutch.
Revoking access
If a contact person leaves your customer or carrier, click Revoke. Otherwise that person keeps looking in, and nobody notices. Each name shows when that person last logged in.
Fewer calls, more visibility.
Try Trajenda free for fourteen days.